Thames Water - Billing Experience Survey

Please let us know about your Thames Water billing experience

Overall, how satisfied were you with your most recent bill experience? Please consider ease of understanding, payment options etc. *This question is required.

Very unsatisfied

Very satisfied

Please tell us the reasons for your rating.

Do you have a water meter? This is useful to know when we review your feedback. *This question is required.

To help us learn and improve, we might contact some customers to discuss their answers. Please give a preferred phone number in case we wish to speak with you.

Your contact number* This question requires a valid number format.

So we can look into your responses, please give us your Thames Water account number. This is usually 12 digits and can be found on your bill.

*Your phone number will only be used in the administration of this survey. Read our Privacy Policy.